Express Fitness Club Policies

At Express Fitness, we are committed to providing the best possible experience for all of our members. To maintain a safe, respectful, and efficient environment, we ask that all members and guests familiarize themselves with and adhere to the following policies, which are considered part of your membership agreement.

 

Access to the Club

• Identification & Security: Upon joining, a photograph will be taken for identification, safety, and security purposes. Failure to comply will prevent you from completing your sign-up process.
• Key FOB Access: Access to the club is granted via a key FOB. In the event of a lost FOB, a replacement fee of JMD 2,000 will apply.
• Orientation Requirement: A mandatory orientation must be completed before receiving your key FOB.
• Access Key Use: Sharing or using an access key that is not registered to you is prohibited and may result in a fine of up to JMD 10,000 and/or termination of membership.
• Medical Conditions: If you have a medical condition that may pose a risk to your health, please inform our staff.
• Guest Policy: Guests participating in promotions must sign in at reception and provide photographic identification. Failure to do so may result in denial of access.

 

Membership Payment & Billing

• Membership Duration: All memberships, including Pay-As-You-Go and Advance Membership Payments (AMP), are calculated on a weekly basis. For example, a one-month membership equates to four weeks.

 

Gym Etiquette

• Appropriate Attire: Please wear appropriate gym attire at all times. This includes:
  • No bare feet, socks, or chests.
  • No Crocs or clothing that exposes skin below the hips or above mid-thigh.
  • Express Fitness reserves the right to deem attire offensive or inappropriate.
  • No printing of private parts through clothes

• Behavior & Equipment Use:
  • Safe and respectful behavior is required to ensure the safety of all members.
  • During peak hours, please limit yourself to using only one weight station at a time.
  • Equipment “hogging” (e.g., leaving personal items on equipment while not in use) is prohibited.
  • Weights should be used responsibly and replaced on racks after use. Dropping weights is strictly prohibited.
  • Members must seek assistance if unsure how to use equipment. Express Fitness is not responsible for injuries resulting from incorrect use.
• Cleanliness & Hygiene: Wipe down equipment after use with the provided paper towels and sanitizer.
• Eating: No food is permitted on the gym floor.

 

Abuse & Harassment Policy

• Respectful Conduct: Express Fitness has a zero-tolerance policy towards any form of abuse, harassment, or disrespectful behavior directed at members, guests, staff, or trainers. Any individual engaging in such conduct may be ejected from the club and may have their membership terminated without a refund.

 

Personal Belongings & Locker Use

• Valuables: We recommend that you keep valuables with you or store them in a locker. Staff members are not responsible for personal items.
• Locker Policy: To maximize locker availability, please refrain from leaving items overnight. Unattended items will be removed and stored for a reasonable period.

 

Towels

• Towel Requirement: Members are required to bring their own towels and use them on equipment to prevent excessive perspiration on the gym apparatus.

 

Use of Smartphones & Personal Devices

• Photography & Videography: Photography and videography are not permitted in the changing rooms. If you are using a personal device, please ensure it is kept secure at all times. We encourage members to keep devices with them rather than leave them unattended on equipment.
• Respect for Privacy: When using personal technology in the club, please obtain prior consent from anyone who may appear in photographs or videos. If you inadvertently capture someone without consent, please delete the image/footage upon their request.
• Club Filming: Express Fitness occasionally conducts photography and videography within the club, your membership gives us implied consent to use footage captured of any member.

 

Group Fitness Classes

• Class Availability & Booking: Class schedules, instructors, and formats may change at any time. We recommend booking in advance to secure a spot in your preferred class.
• Attendance: Members should arrive at least 5 minutes before the class start time. If you cannot attend a booked class, please cancel in advance to allow others on the waiting list to take your place.

 

Sauna & Steam Room

• Pre-Use Hygiene: Please shower before using the sauna or steam room.
• Appropriate Attire: Towels are required in the sauna and steam room. No other items (e.g., oils, books, newspapers) are allowed.
• Safety: Read and follow the safety instructions posted in each sauna/steam room.

 

Personal Training

• Authorized Trainers Only: Only Express Fitness certified personal trainers (both internal and external) are permitted to conduct training sessions within the club. Members may not bring in external trainers or act as personal trainers themselves.

 

Operating Hours & Maintenance

• Staffed Hours: While the club operates 24 hours, it is staffed from 6:00 AM to 7:00 PM. Please note these hours if you need assistance from our team.
• Facility Maintenance: From time to time, certain areas of the club may be closed for maintenance. We will provide advance notice whenever possible.

 

Age Restrictions

• Minimum Age: Membership is available to individuals aged 16 years or older.
• Parental Consent: Members aged 16-17 must have a parent or guardian present during the sign-up process. The parent/guardian must sign the membership agreement and a waiver allowing the minor to use the club.
• Childcare: Express Fitness does not provide childcare services. Children must not be left unattended in the club while a parent or guardian is working out.

 

Membership Freeze Policy

• Eligibility for Freeze: Memberships with a minimum duration of eight (8) weeks are eligible for freezing due to medical or personal reasons. The maximum freeze period is 12 weeks.
• Freeze Process: To request a freeze, please contact our customer care team at customercare@expressfitnessja.com. If your membership is prepaid, the expiration date will be extended by the length of the freeze.

 

Corporate Memberships

• Enrollment & Cancellations: To begin or end a corporate membership, the company’s HR representative must contact our sales department at sales@expressfitnessja.com.
• Corporate Membership Modifications: Employees wishing to join or cancel corporate memberships must communicate directly with the HR department of their company.

 

Autopay & Cancellation

• Autopay Enrollment: You can sign up for autopay via our website at pay.expressfitnessja.com. For assistance, please contact customer care at 888-FITNESS.
• Cancellation of Autopay: Contact customer care at 888-FITNESS to cancel  autopay membership.

 

Thank you for choosing Express Fitness. We look forward to supporting you in your fitness journey and ensuring you have a positive experience at our clubs. Should you have any questions or require assistance, please do not hesitate to contact us.