Express Fitness Club Policies

At Express Fitness, we are committed to providing the best possible experience for all of our members. To maintain a safe, respectful, and efficient environment, we ask that all members and guests familiarize themselves with and adhere to the following policies, which are considered part of your membership agreement.

 

Access to the Club

• Identification & Security: Upon joining, a photograph will be taken for identification, safety, and security purposes. Failure to comply will prevent you from completing your sign-up process.
• Key FOB Access: Access to the club is granted via a key FOB. In the event of a lost FOB, a replacement fee of JMD 2,000 will apply.
• Orientation Requirement: A mandatory orientation must be completed before receiving your key FOB.
• Access Key Use: Sharing or using an access key that is not registered to you is prohibited and may result in a fine of up to JMD 10,000 and/or termination of membership.
• Medical Conditions: If you have a medical condition that may pose a risk to your health, please inform our staff.
• Guest Policy: Guests participating in promotions must sign in at reception and provide photographic identification. Failure to do so may result in denial of access.

 

Membership Payment & Billing

• Membership Duration: Membership Duration: All memberships, including Pay-As-You-Go and Advance Membership Payments (AMP), are calculated on a weekly basis. For example, a one-month membership equates to four weeks.

 

Gym Etiquette

• Athletic Wear: All members must wear appropriate athletic attire, including tops and bottoms designed for exercise.
• Shirts Required: A full-length shirt or tank top must be worn at all times. No bare torsos or sports bras worn as outerwear (unless in women-only areas, if applicable).
• Bottoms: Shorts, leggings, or sweatpants that cover the buttocks completely are required. Denim or street pants are not permitted.
• Footwear: Closed-toe, non-marking athletic shoes must be worn at all times. No sandals, flip-flops, boots, or bare feet (unless in specific studio classes like yoga/pilates wear socks or bare feet are allowed).
• Cleanliness: All clothing must be clean and free of offensive odors. Clothing should not be overly soiled or excessively torn.

• Behavior & Equipment Use:
  • Safe and respectful behavior is required to ensure the safety of all members.
  • During peak hours, please limit yourself to using only one weight station at a time.
  • Equipment “hogging” (e.g., leaving personal items on equipment while not in use) is prohibited.
  • Weights should be used responsibly and replaced on racks after use. Dropping weights is strictly prohibited.
  • Members must seek assistance if unsure how to use equipment. Express Fitness is not responsible for injuries resulting from incorrect use.
• Cleanliness & Hygiene:
  • Wipe down equipment after use with the provided paper towels and sanitizer.
  • No Jewellery: Large or dangling jewellery is discouraged to prevent injury or damage to equipment.
  • Hair: Long hair should be tied back to prevent entanglement in equipment.
  • Gloves/Accessories: Lifting gloves, belts, and other gear are permitted but must be used responsibly and stored when not in use.
• Eating: No food is permitted on the gym floor.

 

Abuse & Harassment Policy

• Express Fitness has a zero-tolerance policy towards any form of abuse, harassment, or Inappropriate conduct directed at members, guests, staff, or trainers. Zero tolerance is observed for:
• Sexual harassment (e.g., unwelcome advances, comments, or gestures)
• Verbal abuse or threatening behavior
• Bullying, intimidation, or ridicule
• Discrimination on the basis of race, gender, religion, sexual orientation, disability, or any protected class
• Any form of intimate physical contact—including petting, unwanted touching, —is strictly prohibited within gym premises.
• This policy helps ensure a safe, respectful, and comfortable environment for all members. Violations may result in disciplinary action, including suspension, membership termination, or legal consequences.

 

Personal Belongings & Locker Use

• Valuables: Valuables: We recommend that you keep valuables with you or store them in a locker. Staff members are not responsible for personal items.
• Locker Policy: To maximize locker availability, please refrain from leaving items overnight. Unattended items will be removed and stored for a reasonable period.

 

Towels

• Towel Requirement: Towel Requirement: Members are required to bring their own towels and use them on equipment to prevent excessive perspiration on the gym apparatus.

 

Use of Smartphones & Personal Devices

• Photography & Videography: Photography & Videography: Photography and videography are not permitted in the changing rooms. If you are using a personal device, please ensure it is always kept secure. We encourage members to keep devices with them rather than leave them unattended on equipment.
• Respect for Privacy: When using personal technology in the club, please obtain prior consent from anyone who may appear in photographs or videos. If you inadvertently capture someone without consent, please delete the image/footage upon their request.
• Club Filming: Express Fitness occasionally conducts photography and videography within the club; your membership gives us implied consent to use footage captured of any member.

 

Group Fitness Classes

• Class Availability & Booking: CClass schedules, instructors, and formats may change at any time. We recommend booking in advance to secure a spot in your preferred class. This can be done via our website expressfitnessja.com , contact customer care 888-FITNESS OR book at the front desk.
• Attendance: Members must arrive at least 5 minutes before the scheduled start time; late entry may be denied avoiding disruption. If you cannot attend a booked class, please cancel in advance to allow others on the waiting list to take your place.
• Waitlist policies apply when classes reach full capacity

 

General Rules

• Athletic footwear and appropriate attire are required at all times.
• No food or glass containers are allowed on the courts.
• Respectful behavior is always expected—no profanity, aggression, or loud conduct.
• Music or speakers must be kept at a low volume or used with headphones.

 

Court Etiquette

• Singles play is allowed only if no groups are waiting.
• Clean up after yourself; dispose of all trash properly.

 

Safety and Liability

• Use the courts at your own risk.
• Report any injuries or unsafe conditions to staff immediately.
• Express Fitness is not responsible for lost or stolen items.

 

Violations

• Violation of these policies may result in a warning, suspension, or revocation of court privileges.
• Repeated or serious offenses may lead to termination of membership.

By using the pickleball or basketball courts, you agree to follow all rules and regulations.

For questions or concerns, please contact the Express Fitness front desk or management team.

 

Sauna & Steam Room

• Pre-Use Hygiene: Please shower before using the sauna or steam room.
• Appropriate Attire: Towels are required in the sauna and steam room. No other items (e.g., oils, books, newspapers) are allowed.
• Safety: Read and follow the safety instructions posted in each sauna/steam room.

 

Personal Training

• Authorized Trainers Only: Only Express Fitness certified personal trainers (both internal and external) are permitted to conduct training sessions within the club. Members may not bring in external trainers or act as personal trainers themselves.
• All payments must be made either through our website expressfitnessja.com or the front desk. No trainer is authorized to receive payment.
• Sessions must be scheduled in advance through the trainer or front desk.
• Members must arrive on time; lateness may reduce session time.
• 24-hour cancellation notice is required to avoid being charged for a missed session.
• All personal training services provided within this facility must be conducted transparently and honestly. It is strictly prohibited for any individual to offer or conduct personal training under false pretences. This includes, but is not limited to:
  • Offering personal training services while not officially employed or contracted by Express Fitness as a Personal Trainer.
  • Charging for or soliciting payment for training without appropriate disclosure and approval.

 

Operating Hours & Maintenance

• Staffed Hours: While the club operates 24 hours, it is staffed from 6:00 AM to 7:00 PM. Please note these hours if you need assistance from our team.
• Customer Care Team: Our Customer Care team operates weekly from 8am-6pm Mon- Fri and 9am-5pm Sat & Sun..

 

Facility Maintenance: From time to time, certain areas of the club may be closed for maintenance. We will provide advance notice whenever possible.

 

Age Restrictions

• Minimum Age: Membership is available to individuals aged 16 years or older.
• Parental Consent: Members aged 16-17 must have a parent or guardian present during the sign-up process. The parent/guardian must sign the membership agreement and a waiver allowing the minor to use the club.
• Childcare: Express Fitness does not provide childcare services. Children must not be left unattended in the club while a parent or guardian is working out.

 

Membership Freeze Policy

• Eligibility for Freeze: Memberships with a minimum duration of eight (8) weeks are eligible for freezing due to medical or personal reasons. The maximum freeze period is 12 weeks. Auto pay members do not qualify for Freeze. One month AMP members who can provide a medical certificate will be permitted to Freeze their membership.
• Freeze Process: To request a freeze, please contact our customer care team at customercare@expressfitnessja.com. If your membership is prepaid, the expiration date will be extended by the length of the freeze.

 

Corporate Memberships

• Enrollment & Cancellations: To begin or end a corporate membership, the company’s HR representative must contact our sales department at sales@expressfitnessja.com
• Corporate Membership Modifications: Employees wishing to join or cancel corporate memberships must communicate directly with the HR department of their company.

 

Autopay & Cancellation

• Autopay Enrollment: You can sign up for autopay via our website at expressfitnessja.com. For assistance, please contact customer care at 888-FITNESS.
• Cancellation of Autopay: Membership cancellations must be submitted in writing within 48 hrs of next billing cycle to customercare@expressfitnessja.com

 

Thank you for choosing Express Fitness. We look forward to supporting you in your fitness journey and ensuring you have a positive experience at our clubs. Should you have any questions or require assistance, please do not hesitate to contact us.