• Our Auto-Pay rates are listed under the Membership section of our website. This is the easiest, most convenient and most affordable way to stay on top of your fitness goals.
• Our Pay-As-You-Go and AMP rates are listed below:

• From time to time, we advertise specials and promotions on our social media channels and via e-mail newsletters. Terms for taking advantage of these promotions are also published at the same time.

Auto-Pay Enrolment: Sign up for Auto-Pay via expressfitnessja.com. For assistance, contact customer care at 888-FITNESS or customercare@expressfitnessja.com.

Cancellation of Auto-Pay: Pay-As-You-Go and AMP memberships do not need to be cancelled — they expire automatically at the end of the membership term. Membership cancellations must be submitted in writing to customercare@expressfitnessja.com at least 48 hours before your next billing date. If notice is received less than 48 hours before your billing date, cancellation will take effect at the end of the following billing cycle, and no refund or pro-rated credit will be given for a billing cycle that has already commenced.

Membership Freeze Policy:

• Memberships of at least eight (8) weeks are eligible for freezing due to medical or personal reasons.
• The maximum freeze period is 12 weeks.
• Auto-Pay members do not qualify for a freeze; one-month AMP members who provide a medical certificate will be permitted to freeze.
• To request a freeze, contact customercare@expressfitnessja.com. Prepaid memberships will have their expiration date extended by the length of the freeze.

Club Access

Key Fob Access: Access to the club is granted via a key fob. A replacement fee of JMD 2,000 applies for lost fobs. Members under the age of 18 are not issued a key fob and may only access the Club during staffed hours (see Membership Eligibility & Enrolment above).

Access Key Use: Sharing or using an access key not registered to you is prohibited and may result in a fine of up to JMD 10,000 and/or termination of membership.

Guest Policy: Guests participating in promotions must sign in at reception and provide photographic identification. Failure to do so may result in denial of access.

Operating Hours & Maintenance

Locations: Express Fitness operates multiple Club locations. Each location is open 24 hours, except where closed due to an emergency rendering it unsafe for use, an act of God, or a government-mandated cessation of operations. For a full list of locations, visit the Find A Club page on our website at expressfitnessja.com/pages/find-a-club.

Club Hours: The club operates 24 hours; it is staffed from 6:00 AM to 7:00 PM (unless otherwise indicated) if you need assistance.

Customer Care Call Team: Available 8:00 AM–6:00 PM Monday–Friday and 9:00 AM–5:00 PM Saturday & Sunday.

Facility Maintenance: From time to time, certain areas may close for maintenance. Advance notice will be provided whenever possible. Members must not enter areas closed for maintenance or cleaning.

Emergency Procedures & Accidents

Members must follow all instructions issued by staff during emergencies, including fire alarms, medical emergencies or evacuations. Emergency exits must remain unobstructed at all times. Members involved in any accident, or witnessing one, should notify staff immediately. Any ambulance, medical or other emergency response costs are the Member's responsibility. Express Fitness staff are not medical practitioners, and any assistance they provide is given in good faith based on the circumstances at the time.

Dress Code

• Athletic Wear: Appropriate athletic attire, including tops and bottoms designed for exercise, is required at all times.
• Shirts: A full-length shirt or tank top must be worn. No bare torsos or sports bras should be worn as outerwear (unless in women-only areas, if applicable).
• Bottoms: Shorts, leggings or sweatpants that fully cover the buttocks are required. Denim or street pants are not permitted.
• Footwear: Closed-toe, non-marking athletic shoes must be worn at all times. No sandals, flip-flops, boots or bare feet are allowed (socks or bare feet are allowed in specific studio classes such as yoga/Pilates).
• Cleanliness: Clothing must be clean, free of offensive odours and not overly soiled or excessively torn.
• Personal Hygiene: Out of consideration for others, members are asked to maintain personal cleanliness and to avoid excessive body odour and strong perfumes or fragrances.

Gym Floor Conduct & Equipment Use

• Safe and respectful behaviour is required at all times.
• During peak hours, members may be asked to limit their weighted equipment use to one weight station at a time. Members may also be asked to limit their use of cardiovascular equipment to permit reasonable access by others.
• Equipment “hogging” (e.g. leaving personal items on unused equipment) is prohibited.
• Use weights responsibly and replace them on racks after use. Deliberately slamming or dropping weights is prohibited except where required for safety.
• Seek staff assistance if you are unsure how to use equipment. Express Fitness is not responsible for injuries resulting from incorrect use.
• Equipment Faults: If you discover equipment that appears damaged or unsafe, discontinue use immediately and notify a staff member. Members must not attempt to repair, modify or continue using equipment that has been identified as faulty.
• Bags: Bags should be stored in lockers and must not obstruct walkways or equipment.
• Mobile Phones: Members should avoid occupying equipment while using mobile phones for extended periods.
• Towels: Members must bring their own towels and use them on equipment to prevent excessive perspiration on the apparatus.
• Wipe-Down: Wipe equipment after use with the provided paper towels and sanitizer. Please do not spray sanitizer directly onto electronic equipment.
• Jewellery: Large or dangling jewellery is discouraged to prevent injury or equipment damage.
• Hair: Long hair should be tied back to prevent entanglement in equipment.
• Gloves/Accessories: Lifting gloves, belts and other gear are permitted but must be used responsibly and stored when not in use.
• Eating: No food is permitted on the gym floor.

Member Conduct

Express Fitness has a zero-tolerance policy toward any form of abuse, harassment, physical violence or inappropriate conduct directed at members, guests, staff or trainers, including:

• Sexual harassment (unwelcome advances, comments or gestures)
• Verbal abuse or threatening behaviour
• Bullying, intimidation, or ridicule
• Physical abuse, fighting or altercations
• Discrimination on the basis of race, gender, religion, sexual orientation, disability or any protected class

Any form of intimate physical contact, including petting or unwanted touching, is strictly prohibited on gym premises. Violations may result in disciplinary action, including suspension, membership termination or legal consequences.

Staff Directions: Members must comply with reasonable directions given by Express Fitness staff.

Commercial Activities: Members may not conduct commercial, promotional or solicitation activities within the Club, including selling products or services, recruiting clients, distributing flyers or filming advertisements without the prior written approval of Express Fitness.

Prohibited Activities: Alcohol, illegal drugs (including anabolic steroids), smoking and vaping are prohibited at the Club. Members must not use the Facilities while under the influence of alcohol, drugs or any medication that may impair their ability to exercise safely or to operate equipment. Weapons of any kind, gambling and gaming are prohibited at the Club. Members must not offer, solicit or provide personal training or coaching services at the Club except through trainers engaged or approved by Express Fitness (see Personal Training below).

No Pets Allowed: Pets and other animals are not permitted within the Club or on any property owned, occupied or controlled by Express Fitness, except for service animals permitted by law. Members must not leave animals unattended on Club premises, including in vehicles in the parking area.

Smartphones, Photography & Privacy

• Photography and videography are not permitted in the changing rooms, saunas, steam rooms or wet areas.
• Keep personal devices secure; we encourage members to keep devices with them rather than leaving them unattended on equipment.
• Photographing or filming any other member, guest or staff member without their permission is prohibited anywhere in the Club. Obtain prior consent from anyone who may appear in your photographs or videos. If you inadvertently capture someone without consent, delete the image/footage upon their request.
• Club Filming: Express Fitness occasionally conducts photography and videography within the club for promotional and marketing purposes. Members will be informed when promotional photography or videography is taking place. By entering or remaining in an area where such photography or videography is taking place, a Member consents to the reasonable capture and use of the Member's image, likeness and voice for promotional, marketing and related business purposes and may ask not to be featured, in which case Express Fitness will, where reasonably practicable, ensure that they are not featured, and will, where reasonably practicable, withdraw or cease further use of any existing promotional material in which the Member is identifiably featured. Security (CCTV) surveillance is addressed separately in the membership Terms & Conditions.

Personal Belongings & Lockers

• Valuables: Keep valuables with you or store them in a locker. Staff members are not responsible for personal items of members.
• Locker Policy: Do not leave items overnight. Overnight or unattended items may be removed, inventoried and stored by Express Fitness. Items not collected within thirty (30) days may be donated, recycled or otherwise disposed of.
• Express Fitness is not responsible for lost or stolen items.

Group Fitness Classes

• Booking: Class schedules, instructors and formats may change at any time. Book in advance via expressfitnessja.com, customer care (888-FITNESS) or at the front desk.
• Attendance: Arrive at least 5 minutes before the scheduled start time; late entry may be denied to avoid disruption.
• Cancellations: If you cannot attend a booked class, cancel in advance so others on the waiting list may take your place.
• Waitlists: When a class is full, members may join the waitlist. If a spot opens more than 2 hours before class, the first waitlisted member is automatically enrolled and notified. Reserved spots unclaimed 5 minutes before start time will be released to walk-ins.

Personalized Training

• Authorized Trainers Only: Only Express Fitness certified personal trainers (internal and external) may conduct training sessions within the club. Members may not bring in external trainers or act as personal trainers themselves.
• Payments: All payments for personalized or personal training must be made through expressfitnessja.com or the front desk. No trainer is authorized to receive payment directly.
• Scheduling: Sessions must be scheduled in advance through the trainer or front desk.
• Punctuality: Arrive on time; lateness may reduce session time.
• Cancellations: 24-hour cancellation notice is required to avoid being charged for a missed session.
• Honest Conduct: All personalized training must be conducted transparently and honestly. It is strictly prohibited to offer or conduct training under false pretences, including offering training services while not officially employed or contracted by Express Fitness, or charging/soliciting payment without appropriate disclosure and approval.

Sauna & Steam Room

• Pre-Use Hygiene: Shower before using the sauna or steam room.
• Attire: Towels are required. No other items, including phones and electronic devices, oils, books or newspapers, are permitted.
• Safety: Read and follow the safety instructions posted in each sauna/steam room.

Pickleball & Basketball Courts

General Rules:

• Athletic footwear and appropriate attire are required at all times.
• No food or glass containers are allowed on the courts.
• Respectful behaviour is always expected. Profanity, aggression or loud conduct will not be tolerated.
• Music or speakers must be kept at low volume or used with headphones.

Court Etiquette:

• Maintain respect for other players and members of staff.
• Members are expected to adhere to the start and end time of their booked court session.
• Singles play is allowed only if no groups are waiting.
• Clean up after yourself; dispose of all trash properly.

Safety & Liability:

• Use the courts at your own risk.
• Report injuries or unsafe conditions to staff immediately.

Court Violations: Violations may result in a warning, suspension or revocation of court privileges. Repeated or serious offenses may lead to termination of membership. By using the courts, you agree to follow all rules and regulations as stated on www.smashyardpark.com and on location at Smash Yard Pickleball Park.

Violations & Enforcement

Violation of any club policy may result in a warning, suspension or termination of membership, and, where applicable, fines (e.g. key sharing) or legal consequences (e.g. harassment). Any suspension or termination will be carried out in accordance with the Terms & Conditions, including, where applicable, the opportunity to remedy a breach within the notice period specified there.

Questions & Contact

• Front Desk/Management: Available in-club during staffed hours (6:00 AM–7:00 PM), unless otherwise indicated
• Customer Care: 888-FITNESS | customercare@expressfitnessja.com
• Sales (Corporate): sales@expressfitnessja.com
• Website: expressfitnessja.com
• Feedback & Complaints: Members should report concerns regarding facilities, equipment or staff to Customer Care rather than attempting to resolve disputes with other members.

Thank you for choosing Express Fitness. We look forward to supporting you in your fitness journey.