1. What data have you collected about me?We collect and hold data that you have provided to us about yourself, and information about your use of our services such as membership information and information about your use of our clubs. The information that we collect will depend on how you use the services offered by Express Fitness. Data that you might have provided to us includes: - data provided in applying for Express Fitness club memberships – for example, your contact details and credit card details; - data provided as part of your use of the Express Fitness clubs – for example, the frequency with which and the times at which you use a Express Fitness club including the classes that you attend; - data provided as part of your use of Express Fitness website and web services – for example, the email address you provide to participate in specific promotions and offers, information you provide about your use of our club and your fitness; and - data relating to your health – for example, the existence and nature of a medical condition disclosed to us in completing our pre-exercise questionnaire.
2. What do you do with this data?We use and disclose your personal data to provide you with membership or guest visits to a Express Fitness club, and to offer you other Express Fitness products and services. If you do not provide us with your personal data, we may not be able to provide you with these services. Expressfitness does not store any of your credit card information in house; for security reasons, only the first 6 and last 4 digits of the card number is stored with our transaction gateway provider by Plug’N Pay. All Gateway Transactions uses real-time IP-based transaction technology to provide secure, fast, reliable payment processing services.
5. How can I access the information you keep about me?If at any time you want to know what personal data we hold about you, or about how such personal data has been or will be used, you are welcome to request a copy of your customer record by contacting Express Fitness on email@example.com. We aim to respond to most requests within 14 days, or if the request is more detailed, within 30 days. Express Fitness may recover from you its reasonable cost of supplying you with this information.
7. Is the information Express Fitness has about me secure?Express Fitness endeavours to take all reasonable steps to keep your personal data secure. We store this information on secure servers that are protected in access-controlled facilities. Only authorised users can access your personal data, and access is only for approved purposes. We train our staff and require our data operators to respect the privacy and confidentiality of your information. Unfortunately, we can’t give you an absolute guarantee that your information is always secure. For example, no data sent over the internet is 100% secure. While we ensure reasonable security arrangements to prevent unauthorised access, collection or use of your data, we can’t be held responsible for events arising from unauthorised access to your personal data.